Under normal operating conditions your unit should make a light “whirring” sound while stirring but sometimes it can make a louder jamming noise. This does not necessarily mean the unit is faulty.
Here are some common scenarios that cause a noisy stirrer;
- Overloading wax! This is a very common cause, do not overload the stirrer by packing the pitcher full of dry wax. If melting the maximum capacity of your pitcher you must always feed in the wax flakes about 1/4 of a pitcher at a time. If necessary, run the melt phase twice.
- Sometimes, even under normal load, a hard flake of wax can get stuck under the magnetic stirrer and cause a temporary jam which sounds worse then it really is. This does not damage the unit and once the wax flake melts the noise should abate.
- Sometimes the magnets in the stirrer don’t quite align with those in the base unit. Rotating or repositioning the pitcher on the element (without lifting it off) will often solve the problem.
- Occasionally the magnetic stirrer in your pitcher is not calibrated correctly, in this case we will need to bring the unit in for calibration or replacement.
If you are experiencing a noisy stirrer that won’t go away please contact us by email and we will help you out.