BUSINESS TERMS and CONDITIONS
Chandler & Me aims to provide a safe and transparent shopping environment for all users and have established the following terms and conditions.
In these Terms and Conditions (Business Terms) “we”, “us” or “our” mean Votive Limited (NZ Business Number 9429031687799) trading as Chandler & Me, its successors and assignees, (referred to as “we”, “us”, “our” or “Chandler & Me”) and you, the person, organization or entity that purchases products from us (referred to as “you” or “your”), and collectively the Parties. These Business Terms apply to all sales made by us to you.
These Business Terms form the agreement under which we will supply products to you. Please read these Business Terms carefully, we reserve the right to alter or update these terms & conditions at any time without prior notice and recommend that you check this page for updates each time you order. If you have any questions, please contact us using the contact link at the top of our website or via email at the address on our contact us page.
You accept our Business Terms by making a purchase from us. Your purchase from us indicates that you have had sufficient opportunity to access these Business Terms and contact us if necessary, that you have read, accepted, and will comply with these Business Terms. If you do not agree to these Business Terms, you should not purchase from us.
REGISTERING for an ACCOUNT (optional)
You may register for an account on our Site. Registering for an Account allows you to easily order products and keep track of delivery details. An Account does not afford you any credit terms. It is your responsibility to keep your account details confidential. You are liable for all activity on your Account, including purchases made using your account details.
PRODUCTS and ORDERING
(a) You may order from us as set out on the Site. We may at our discretion accept or reject an order depending on factors including availability of products and min/max quantity restrictions, and our ability to validate payment for the products.
(b) It is your responsibility to check the order details, including variable product selections, and pricing, before you complete your order on the Site.
(c) We will provide you with order details, which may include an order number, the shipping and billing addresses and a description of what was ordered, after you order and pay on the Site and your payment has been validated.
(d) A binding agreement comes into existence between you and us once we have given you an order number. No changes to these Business Terms will be effective unless we both agree to the changes in writing.
PRICING and PAYMENTS
(a) You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in the currency of the Site you are shopping on. It is your responsibility to check that you are in the correct Site for your country by checking the top left corner of the Site. All purchase prices include sales tax (where applicable) within the Site country. Orders shipped outside of the Site country may incur additional taxes, these taxes are the responsibility of you to pay. Any delivery and insurance charges will be separately shown.
(b) You must pay for the product or products by one of the methods set out on the Site. Your payment will be processed upon receipt of your order. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, then your order may be cancelled. These Business Terms supplement and incorporate the legal terms of our payment service providers, including but not limited to STRIPE, AFTERPAY, PAYPAL.
(c) Votive Limited reserves the right to reduce or offer special or non-routine pricing either through exclusive offers, periodical promotional marketing campaigns, either presented through a defined period or indefinite, or special offers for inventory that are categorised as clearance, end of line or damaged goods. Customers purchasing goods outside of any above stated activity will not be subject to refund, price variance compensation or refund.
(d) In a situation where an obvious pricing or system error has occurred on our Site we are under no obligation to honor a pricing error.
AVAILABILITY and CANCELLATION
(a) All purchases made with us are subject to availability. We do our best to keep the Site up to date with availability of products.
(b) If there is a considerable delay in dispatching your order or if for any reason we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, store credit or to put your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the product will be refunded to you. If you choose to put your order on backorder, we will contact you to arrange for supply/delivery once the product is available (as the case may be).
(a) Our products are usually delivered only within the Site country you are shopping in and subsequent to the service capabilities of our delivery partners. Please check the Site to ensure you are shopping within your delivery country. Please provide a physical address, we do not deliver to Post Office Boxes.
(b) Re-delivery: If we, or our third-party delivery service provider cannot deliver your products because of an incorrect delivery address, you provide a PO Box address, access to the address is restricted, no one in attendance or for another reason, you are required to collect it from the depot it is returned to or pay for a re-delivery. If you do not want to pay for a re-delivery and cannot collect the items from the depot, the order will be returned to our warehouse and you will be refunded (less the shipping costs).
(c) Timing: We will normally dispatch the product within two-three (2-3) business days from the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order. We do not deliver to Post Office Box addresses.
(d) Change: If you need to change a delivery date or the delivery address PRIOR TO DISPATCH, please contact us as soon as possible to see if this is possible. AFTER DISPATCH you must contact the delivery company directly via the details provided in your tracking link. It is recommended that you take advantage of the free customer applications (apps) and online accounts made available by our delivery partners to enable you to track and manage your deliveries.
(e) If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery, as per clause 5(b) above.
(f) Method: We may deliver the products via a range of delivery methods including contactless, signature required, no signature required. If neither you nor your authorized representative is at the delivery address to accept delivery for a signature required delivery you will be notified, generally by the delivery company leaving a card with contact details, so that you can arrange another delivery time and date.
(g) Title and Risk: Title in the products will not pass to you until the later of delivery, or your payment has been processed or otherwise received by us. Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address.
RETURNS POLICY AND RESTOCKING FEE
(a) If an item is obviously faulty, or we sent you the wrong item, we will repair or replace it ASAP at no cost to you and. Will will arrange for the collection and return shipping of said item/s.
(b) In all other cases please choose your products carefully and pay close attention to the videos (where applicable) descriptions, dimensions, sizes and specifications provided because we will not provide refunds for reasons relating to functionality, size or specification. If you are unsure of our products suitability for your needs it is your responsibility to research before you buy. You can ask us any question at any time.
(c) Should you change your mind after receiving your order we may, at our discretion, accept an unopened and unused product back for a partial refund. You are required to pay the return shipping and if after inspection we deem the product suitable for resale we will refund your purchase price less a 20% restocking fee.
(d) We do not accept returns on fragrance or wax.
CANCELLATION OF ORDERS
(a) Order cancellation requests must be put in writing via email within 24 hours of placing an order.
(b) If the order has not been shipped we will attempt to immediately cancel it with no penalty.
(c) If the order has been shipped and not yet delivered we will attempt to recall the parcel and will offer a refund once the parcel is received back in good order (mins shipping costs).
(e) If the parcel has been delivered to you then refer to our returns policy.
(a) The Candle Maker by Chandler & Me carries a 12-month warranty against manufacturing defects. Should the unit malfunction please contact us or your distributor immediately. Please pay close attention the the warranty and care details provided on our product pages (click the Warranty Tab) so that you understand the limitations of our product warranty.
(b) If The Candle Maker is used for any purpose or in any way other than that expressly intended or authorized by Chandler & Me your warranty will be voided.
(c) The product warranty only applies within the country the unit is purchased. If you purchase a unit in the USA and have it shipped via third party to any other country, your warranty will not apply.
NON-LIABILITY FOR USE OF END PRODUCTS
(a) Chandler & Me sells kits, packs, equipment and ingredients used in the making of scented candles and associated crafts. It is the responsibility of the purchaser once they take possession of all goods to ensure their products are suitable for safe and proper use, and that they adhere to common safety precautions for each product.
(b) In the case of products being made for gifting or sale using ingredients purchased from Chandler & Me we shall not be liable for any damages, returns or claims resulting from the use of finished products.
(c) Should any dispute arise over the performance of products and/or ingredients once made into finished product, independent testing may be conducted to determine the cause and the customer shall be liable for the cost of such testing should the fault be proven to be due to poor craftsmanship or any other contributing factor outside of our control.
(d) In purchasing our products you indemnify us for any loss or damage caused by the use or misuse of these products before, during, and after the finished products are consumed.
(a) All copyrights, trademarks, pictures and other intellectual property rights in the design, layout, wording, and concepts of this website are reserved for Votive Limited trading as Chandler & Me. Any copying of the design, layout, wording, pictures, concepts or other unauthorized use will infringe our rights.
(b) You may not represent our products without written permission.
(c) You may not resell our products without written permission.
LIMITATION OF LIABILITY and DISCLAIMER
(a) This site is provided by Votive Limited trading as Chandler & Me on an “as is” and “as available” basis.
(b) We cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website.
(c)This website may from time to time contain links to other websites on the Internet. We are not responsible for the availability or content of those websites. You expressly agree that your use of this site is at your sole risk, to the full extent permissible by applicable law.
(d) While every practical step is taken, Votive Ltd does not warrant that this site, its servers, or e-mail client servers are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
(d) These terms and conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. They shall be governed by the law of the land within which we transact and the parties hereby agree to submit themselves to the exclusive jurisdiction of the courts. Votive Ltd accepts no responsibility and will not be liable for any damages, loss of income, loss of business arising from the use of this site or its products, including, but not limited to direct, indirect, punitive, incidental and consequential damages.