Warranty and repairs

Warranty information for The Candle Maker

The Candle Maker appliance comes with a 12 month warranty from the date of purchase providing the unit has been used as intended and with approved ingredients. If you are having problems with your unit or need help with how to use the features the first thing to do is check out our FAQ’s or send us an email.

If we are unable to troubleshoot and solve the problem via email you can go ahead and submit a warranty claim via the link below.

Repairs to units out of warranty

If your unit is out of warranty and needs repair you can send it in (at your cost) and we will investigate the problem. There is a US$20 fee to diagnose the fault and then we will provide you with a quote for parts and labor to repair the unit. Please email us if you would like to arrange a repair out of warranty.

Stainless Steel Wax Melter 30 lb

To request troubleshooting advice or make a warranty claim for our larger 30lb melter (sold via Candlescience in the USA) please use the link below.

Join Waitlist Join our waitlist and we will let you know when this product is back in stock.