Find answers to your shipping related questions here
As soon as your unit is delivered, take a good look at, you can even go ahead and make a candle! If it's not what you expected or you can't manage to make a candle, simply return it to us within 30 days for a full refund.
How do I start a 30-Day Money-Back Guarantee return?
If your order arrived damaged and you want to return it, or if you have changed your mind and want to return your order, please contact us on this link. Make sure you let us know your order number.
When does the 30-Day period start from?
The 30-Day period starts from the day that you receive your order. (Not when you made the purchase.)
Can I claim the guarantee after 30 days?
No, you cannot claim the 30-Day Money-Back Guarantee after the 30th day.
Who pays for the return shipping?
We do! There are no additional fees associated with the 30-Day Money-Back Guarantee.
Can I use The Candle Maker during the guarantee period?
Yes, go ahead and make a candle using your own ingredients or with one of our ingredients packs (for guaranteed best results). You'll know right away so please don't use it to make dozens of candles and then send it back...that would not be cool and would just bring you bad karma;)
Do I need to return everything in brand new condition?
Preferably, but we understand you will test the unit so it will be "used". It should be returned cleaned and in the original packaging. The unit must not be returned heavily used, dirty, or damaged.
How will my money be returned?
We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card.
When will I receive my refund?
Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional). After this is confirmed, we will process the refund.
Refunds are typically processed within 10 business days from when your order has been delivered to our warehouse.
How should I ship my return?
We will email you with more detailed instructions when you claim the 30-Day Money-Back Guarantee. As a general rule, ship the items back in the original packaging.
Can I claim the 30-Day Money-Back Guarantee on other products?
No, the 30-Day Money-Back Guarantee applies to The Candle Maker appliance only. If you bought a bunch of ingredients as well, or in the future, you'll need to keep those and use them in the traditional method. We don't accept returns on ingredients.
What happens to the returned units?
To be honest, we don't get very many! But rest assured that the odd ones that do come back are never re-sold as new units.
We dispatch within 72 hours of receiving your payment (often quicker) and will inform you if there are any unusual delays.
Allow 2-7 days to get to you (ships from Tennessee) depending on your location within the USA.
We will send you a tracking link as soon as your parcel ships.
You are shopping in the USA store. We ship throughout the United States from our distribution center in Tennessee.
Note that we are currently unable to ship to Canada due to complications with shipping and customs/sales tax at your border. You can find more information on our Shipping and returns page.
If you are shopping outside of the USA please visit one of the following stores: Australia | New Zealand | UK and Europe
For inquiries in any country not listed please contact us here.
