Products

Find answer to common product related questions here.

Under normal operating conditions your unit should make a light "whirring" sound while stirring but sometimes it can make a louder jamming noise. This does not necessarily mean the unit is faulty.

Here are some common scenarios that cause a noisy stirrer;

  • Overloading wax! This is a very common cause, do not overload the stirrer by packing the pitcher full of dry wax. If melting the maximum capacity of your pitcher you must always feed in the wax flakes about 1/4 of a pitcher at a time. If necessary, run the melt phase twice.
  • Sometimes, even under normal load, a hard flake of wax can get stuck under the magnetic stirrer and cause a temporary jam which sounds worse then it really is. This does not damage the unit and once the wax flake melts the noise should abate.
  • Sometimes the magnets in the stirrer don't quite align with those in the base unit. Rotating or repositioning the pitcher on the element (without lifting it off) will often solve the problem.
  • Occasionally the magnetic stirrer in your pitcher is not calibrated correctly, in this case we will need to bring the unit in for calibration or replacement.

If you are experiencing a noisy stirrer that won't go away please contact us by email and we will help you out.

The large pitcher that is sold with The Candle Maker +PLUS can hold up to 32 fl oz of melted wax. This equates to approximately 27 oz of soy wax flakes. We also sell these pitchers as an accessory; should you like to have two or more on hand.

Tip! If you are planning to melt the maximum amount of soy wax in the pitcher, you must feed in the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.

Note: Some images on our website and socials show a smaller 16oz pitcher. This was discontinued in 2022 due to the overwhelming demand for the larger one.

 

No, this is the great thing about The Candle Maker, you don’t need any other equipment to make a candle at home! You don't need bulky pots, pans, stovetops, stirrers, thermometers, none of it.

All the key temperatures are pre-programmed, the unit has a built-in thermometer, and an automated stirrer that precisely controls the molecular binding of your fragrance to your wax. 

With The Candle Maker on hand, and your ingredients ready, you can make a candle in as little as 20 minutes. 

Nope, none at all. The Candle Maker is so safe and easy to use even children can have fun making candles (under supervision). Our method is so much safer than the stovetop, because there's no boiling water and no bulky equipment to deal with. 

The Candle Maker +PLUS is purpose‑built to:

  • Melt wax evenly without scorching
  • Hold stable temperatures for accurate pouring
  • Reduce mess, waste, and guesswork
  • Fit seamlessly into your kitchen or workspace

It’s the upgrade to choose when looking for ease, safety and simplicity. 

 

Absolutely! We understand that ingredients are a personal choice. As a Maker, you have probably already found your wax, fragrances, jars, and you've got your ingredients suppliers locked in. Our job isn’t to replace those choices. The Candle Maker is designed to make working with them easier, safer, and provide more consistent results.

Temperatures: The Candle Maker incorporates precision temperature control through the entire candle making process. This, combined with automated stir cycles, works to fully combine fragrance molecules with your soy wax in a way that is seldom repeatable with stovetop methods. 

Wax types:
What you can safely use for candle making: Soy wax | Pillar wax | Coconut wax | Blends of all of these.
What you can also try: The above waxes blended with paraffin or beeswax are likely to be OK, but we haven’t tried them all.
What we don’t recommend: Gel Wax (melts at way above the range of the unit) and any wax that requires heating above 180F. 

Other projects/ingredients that The Candle Maker can be useful for:
We have customers using the machine to make lip balms, body butters (think Shea butter, avocado oil) and Melt ‘n’ Pour soap.

Disclaimer:
Please understand that, whilst we know the Candle Maker works well with all the common Soy waxes on the market today, we cannot vouch for the final look or performance of your candles. This is due to the variables in wax types, climate/room temps/humidity, the balance of ingredients (fragrance and color load) and the selection of the correct wick for your candles. We can offer broad guidance and point you in the right direction, but we do not offer technical support for ingredients.

Check your warranty: Using The Candle maker with ingredients other than those mentioned, or for a use other than what the unit is designed for (which is making small batches of candles at home) will void your warranty.

 

Join Waitlist Join our waitlist and we will let you know when this product is back in stock.