FAQ

Frequently Asked Questions

Absolutely! We understand that ingredients are a personal choice. As a Maker, you have probably already found your wax, fragrances, jars, and you've got your ingredients suppliers locked in. Our job isn’t to replace those choices. The Candle Maker is designed to make working with them easier, safer, and provide more consistent results.

Temperatures: The Candle Maker incorporates precision temperature control through the entire candle making process. This, combined with automated stir cycles, works to fully combine fragrance molecules with your soy wax in a way that is seldom repeatable with stovetop methods. 

Wax types:
What you can safely use for candle making: Soy wax | Pillar wax | Coconut wax | Blends of all of these.
What you can also try: The above waxes blended with paraffin or beeswax are likely to be OK, but we haven’t tried them all.
What we don’t recommend: Gel Wax (melts at way above the range of the unit) and any wax that requires heating above 180F. 

Other projects/ingredients that The Candle Maker can be useful for:
We have customers using the machine to make lip balms, body butters (think Shea butter, avocado oil) and Melt ‘n’ Pour soap.

Disclaimer:
Please understand that, whilst we know the Candle Maker works well with all the common Soy waxes on the market today, we cannot vouch for the final look or performance of your candles. This is due to the variables in wax types, climate/room temps/humidity, the balance of ingredients (fragrance and color load) and the selection of the correct wick for your candles. We can offer broad guidance and point you in the right direction, but we do not offer technical support for ingredients.

Check your warranty: Using The Candle maker with ingredients other than those mentioned, or for a use other than what the unit is designed for (which is making small batches of candles at home) will void your warranty.

 

Nope, none at all. The Candle Maker is so safe and easy to use even children can have fun making candles (under supervision). Our method is so much safer than the stovetop, because there's no boiling water and no bulky equipment to deal with. 

The Candle Maker +PLUS is purpose‑built to:

  • Melt wax evenly without scorching
  • Hold stable temperatures for accurate pouring
  • Reduce mess, waste, and guesswork
  • Fit seamlessly into your kitchen or workspace

It’s the upgrade to choose when looking for ease, safety and simplicity. 

 

No, this is the great thing about The Candle Maker, you don’t need any other equipment to make a candle at home! You don't need bulky pots, pans, stovetops, stirrers, thermometers, none of it.

All the key temperatures are pre-programmed, the unit has a built-in thermometer, and an automated stirrer that precisely controls the molecular binding of your fragrance to your wax. 

With The Candle Maker on hand, and your ingredients ready, you can make a candle in as little as 20 minutes. 

You are shopping in the USA store; all stock of The Candle Maker is 110V with a USA type plug.
Orders made on this site ship throughout the United States, Canada, and Taiwan. Your order will ship from Tennessee and/or directly from China (The Candle Maker ships from China).

You can find more information on our Shipping and returns page.

If you are shopping outside of the USA please visit one of the following stores: Australia | New Zealand | UK and Europe

For inquiries in any country not listed please contact us here.

 

The ancient meaning of Chandler is “candle maker” derived from “chandele” meaning “candle”. A Chandler is the head candle maker and makes and sells candles and soap, their workroom is called ‘the chandlery’.  The science behind candle making is programmed into The Candle Maker appliance so it’s like having an experienced Chandler alongside you when you make your candles.

The large pitcher that is sold with The Candle Maker +PLUS can hold up to 32 fl oz of melted wax. This equates to approximately 27 oz of soy wax flakes. We also sell these pitchers as an accessory; should you like to have two or more on hand.

Tip! If you are planning to melt the maximum amount of soy wax in the pitcher, you must feed in the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.

Note: Some images on our website and socials show a smaller 16oz pitcher. This was discontinued in 2022 due to the overwhelming demand for the larger one.

 

We dispatch within 72 hours of receiving your payment (often quicker) and will inform you if there are any unusual delays.
Allow 7 - 14 days shipping time. Please note that due to recently introduced tariff and import complications in holding stock on USA soil, as of October 2025, we are shipping all orders for The Candle Maker directly from our warehouse in China to your doorstep. This method is very reliable and works well. 
We will send you a tracking link as soon as your parcel ships.

 

Under normal operating conditions your unit should make a light "whirring" sound while stirring but sometimes it can make a louder jamming noise. This does not necessarily mean the unit is faulty.

Here are some common scenarios that cause a noisy stirrer;

  • Overloading wax! This is a very common cause, do not overload the stirrer by packing the pitcher full of dry wax. If melting the maximum capacity of your pitcher you must always feed in the wax flakes about 1/4 of a pitcher at a time. If necessary, run the melt phase twice.
  • Sometimes, even under normal load, a hard flake of wax can get stuck under the magnetic stirrer and cause a temporary jam which sounds worse then it really is. This does not damage the unit and once the wax flake melts the noise should abate.
  • Sometimes the magnets in the stirrer don't quite align with those in the base unit. Rotating or repositioning the pitcher on the element (without lifting it off) will often solve the problem.
  • Occasionally the magnetic stirrer in your pitcher is not calibrated correctly, in this case we will need to bring the unit in for calibration or replacement.

If you are experiencing a noisy stirrer that won't go away please contact us by email and we will help you out.

Feel free to drop us a line.

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As soon as your unit is delivered, take a good look at, you can even go ahead and make a candle! If it's not what you expected or you can't manage to make a candle, simply return it to us within 30 days for a full refund of the items purchased (excludes shipping fees, if any).

How do I start a 30-Day Money-Back Guarantee return?
If your order arrived damaged and you want to return it, or if you have changed your mind and want to return your order, please contact us on this link. Make sure you let us know your order number.

When does the 30-Day period start from?
The 30-Day period starts from the day that you receive your order. (Not when you made the purchase.)

Can I claim the guarantee after 30 days?
No, you cannot claim the 30-Day Money-Back Guarantee after the 30th day.

Who pays for the return shipping?
We do! There are no additional fees associated with the 30-Day Money-Back Guarantee.

Can I use The Candle Maker during the guarantee period?
Yes, go ahead and make a candle using your own ingredients or with one of our ingredients packs (for guaranteed best results). You'll know right away so please don't use it to make dozens of candles and then send it back...that would not be cool and would just bring you bad karma;)

Do I need to return everything in brand new condition?
Preferably, but we understand you will test the unit so it will be "used". It should be returned cleaned and in the original packaging. The unit must not be returned heavily used, dirty, or damaged.

How will my money be returned?
We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card.

When will I receive my refund?
Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional). After this is confirmed, we will process the refund.

Refunds are typically processed within 10 business days from when your order has been delivered to our warehouse.

How should I ship my return?
We will email you with more detailed instructions when you claim the 30-Day Money-Back Guarantee. As a general rule, ship the items back in the original packaging.

Can I claim the 30-Day Money-Back Guarantee on other products?
No, the 30-Day Money-Back Guarantee applies to The Candle Maker appliance only. If you bought a bunch of ingredients as well, or in the future, you'll need to keep those and use them in the traditional method. We don't accept returns on ingredients.

What happens to the returned units?
To be honest, we don't get very many! But rest assured that the odd ones that do come back are never re-sold as new units.

Updated: 1 May 2025

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