Privacy Policy

Privacy Policy

This Privacy Policy details our commitment to protecting your personal information. When reading our Privacy Policy ‘you’ means any party that provides personal information to us and ‘we’ or ‘us’ or “our” means Votive Limited aka Chandler & Me and our successors or assignees.

This policy relates to the information you provide to us via our website (Site) and on social media, email, forms, promotions, and other means of communication.

We will never knowingly sell, share, or disclose your personal information to any third parties for any reason other than to efficiently provide our products and services to you as detailed in this privacy policy.

Collection of personal information

During the course of making transactions and interactions we may collect from you: your name, contact details, email address, billing/ mailing or street address, postcode, telephone number, birthday.

We may collect and store details of products and services we have provided to you,  your product preferences, testimonials, reviews, as well as pictures of you and/or products you have made that you have chosen to share.

We may collect details of  your online shopping session including device and network information, statistics relating to page views, referral sources, search queries, browsing behavior and geo-location data.

We may collect any additional information that you provide to us via associated applications and social media platforms.

Note that we do not keep credit card information on file; all transactions are processed via a third party secure provider (presently we use STRIPE).

Use of your personal information

We collect and use your information for the following purposes:

• To enable you to access and use our Site to purchase products and services.
• To communicate with you.
• To keep records of your purchases.
• For analytics and market research necessary to improve our Site and any associated platforms.
• To offer additional benefits to you.
• To send you promotional information about our products and services.

Disclosure of your personal information to third parties

We may disclose your personal information to:

• Third parties necessary to assist us in providing shipping services (such as courier companies),  credit card processing agencies (such as STRIPE), third party marketing agencies necessary to distribute marketing and promotions material relating directly to our products. Any other third party where information is required for us to provide our products and services to you.
• Courts, tribunals, credit reporting agencies, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
• Transfer of ownership: if there is a change of ownership of our business, we reserve the right to transfer your personal information to the new owner/s.

Where we disclose your personal information to third parties, we do so only for the purposes of completing transactions and for information sharing between you and us. Any third party we engage is required to follow this Privacy Policy regarding the handling of your personal information.

Your rights and access to your personal information

• Consent: when you provide us with your personal information you consent to the terms in this Privacy Policy. You can choose not to provide personal information however this may restrict our ability to serve you.
• Third party information: if you provide us with someone else’s personal information (such as a friends name and delivery address or any other information) then you warrant to us that you have the third party’s consent to provide this.
• Opt out of marketing emails: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via email or by simply clicking the unsubscribe link in any of our marketing emails.
• Data Erasure Request: you may request via email for us to erase your personal information held in our database at any time. We will send you confirmation of your request once complete.
• Request for information: you may request details of all the personal information that we have on file about you at any time via email. You can also check and update your personal details on the “my account” page of our website.
• Complaints: should you believe that we have breached the privacy rights of your jurisdiction and wish to make a complaint, please contact us by email setting out details of your complaint. We will investigate and respond to you via email with the results of our investigation including what steps we will take (if any) to remedy your complaint.

Storage and Security of Data

We maintain high industry standards for physical, electronic and administrative procedures to safeguard your information from misuse, interference, loss or unauthorized access. Whilst we take all practicable steps, we cannot 100% guarantee the security of any information that you provide us. The exchange of information is carried out at your own risk.

Cookies

We use cookies on our Site. Cookies are small text files placed in your computer’s browser to store your preferences and make it easier and faster to use our services. Cookies, by themselves, do not provide us personally identifiable information. However, they do allow third parties such as Google and Facebook to place our advertisements on your social media and online media feeds as part of our marketing efforts. If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie. You can delete cookies via your browser settings.

External links excluded

Our Site may contain links to other websites of interest. Whilst we take care to send you only to reliable sites, when you follow an external link you exit from this privacy policy. We have no control over linked sites and will not be held liable for the protection and privacy of any information which you provide whilst visiting (external) linked websites.

Amendments

This Privacy Policy may be amended at our discretion without express notification. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly and only provide personal information if you accept the amended Privacy Policy.

For any questions, please contact us via email at info@chandlerandme.com

Votive Limited (New Zealand) aka Chandler & Me
Head office:
34B William Pickering Drive
Rosedale, Auckland 0632, New Zealand