DELIVERIES WITHIN NEW ZEALAND
We deliver to most towns and cities within NZ subsequent to the service capabilities of our courier partners.
We use a standard ground service with average delivery times ranging from 2 – 5 days from dispatch depending on your location, however this time can vary and we cannot guarantee delivery times. You will receive a tracking link once your order is ready to ship and from there you can follow your delivery.
If you require changes to your delivery address or have a problem (after dispatch) it is best to contact the courier provider directly via the tracking link. Our courier providers offer a free customer account that you can join and receive regular tracking updates to your phone or email and make changes to your address and delivery time/date; we highly recommend you take advantage these services to help manage your deliveries.
A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional re-delivery charge.
All items purchased on this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not accept any responsibility for theft or loss of goods during or after the delivery process.
RETURNS POLICY AND RESTOCKING FEE
If an item is obviously faulty, or we sent you the wrong item, we will repair or replace it ASAP at no cost to you. Will will arrange for the collection and return shipping of said item/s.
In all other cases please choose your products carefully and pay close attention to the product information provided on this website including videos, descriptions, dimensions, sizes and specifications. We do not offer returns or refunds for reasons relating to suitability, size or specification. If you are unsure of our products suitability for your needs it is your responsibility to research before you buy. You can ask us any question at any time.
Should you change your mind after receiving your order we may, at our discretion, accept an unopened and unused product back for a partial refund. You are required to pay the return shipping and if after inspection we deem the product suitable for resale we will refund your purchase price less a 20% restocking fee.
We do not accept returns on fragrance or wax.