FAQ

We recommend that you use our ingredients and kits for near perfect results however we understand that you may want to experiment with your own recipes’. That's OK but please take note of the following guidelines;

Temperatures: All wax manufacturers have varying recommendations for the temperature at which you should add fragrance and the temperature at which you should pour your wax. You’ll most likely be pleasantly surprised at just how well the unit copes with a broad range of vegetable waxes available however for best results you may well need to check these temperatures manually using your own thermometer.

You can safely use The Crafter for: Soy wax for making container candles, melts and tarts.
Use the Candle Maker +Plus for: Soy container wax, soy tart and melt wax, soy blends (including coconut), pillar wax, paraffin, beeswax.

Other projects/ingredients that The Candle Maker can be useful for: We have customers using the machine to make lip balms, body butters (think Shea butter, avocado oil) and Melt ‘n’ Pour soap.

Please note: The ingredients kits that are supplied by Chandler & Me are carefully pre-measured and pre-tested to work perfectly every time, saving you the hassle of working out your own recipes.

Please understand that we cannot vouch for the look or performance of your candles if you use your own ingredients and we do not offer technical support for other ingredients; for example the wick that is supplied in our kits will not work in any other jar unless it is exactly the same diameter and volume.

Check your warranty: Using The Candle maker with ingredients other than those mentioned, or for a use other than what the unit is designed for (which is making small batches of candles at home) will void your warranty.

Nope, none at all. The Candle Maker is so safe and easy to use even children can have fun making candles (under supervision). If you are using our pre-measured ingredients packs then all the calculations and formulas are already done for you. If not then you have some homework to do to work out your own recipes 🙂

No, you don’t need any other equipment to make a candle using the Candle Maker appliance. Everything you need to make beautiful scented soy candles is supplied in the Candle Maker Starter Pack, as well as in our Candle Making and Refill Packs. 

All the basic temperatures are pre-programmed, and the unit has a built in thermometer, but down the track you might consider buying a separate thermometer if you plan to try different recipes and ingredients. 

The small jug that ships with The Candle Maker | Crafter Edition can hold up to 500ml of melted wax. This equates to approximately 370 grams of soy wax flakes.

The larger jug that ships with the Candle Maker +Plus (and can be purchased as an accessory) can hold up to 1 litre of melted wax. This equates to approximately 840 grams of soy wax flakes.

Tip! If you are planning to melt the maximum amount of soy wax in either size jug you must feed in the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.