Warranty ClaimGavin2022-01-20T17:59:59-05:00 The Candle Maker Warranty Claim Form "*" indicates required fields Lets get you making candles again!We are sorry to hear there is a problem with your Candle Maker. Please read and complete this form carefully to help us identify the problem and arrange a solution for you as quickly as possible.The warranty claims processReview Upon receiving your claim we will review your application to ensure it meets our warranty terms. We may ask for further information, pictures and if possible a short video. In some cases we may assist to remedy your situation without the need to send your unit back. CollectionDepending on the nature of the fault and age of the unit, we may require you to return your Candle Maker for inspection and repair. If so, we will email you a courier label and instructions for returning the unit. If your claim does not meet our warranty terms we will let you know your options. Inspections We will inspect and test the unit and if this reveals a manufacturing defect we will repair or replace it (at our discretion) and send it back to you at no cost. This usually applies more for older units. During the inspection we look for signs of unintended use; please note that this may affect your claim. Return Once we have received your unit for inspection our typical turnaround time is 7 DAYS. We will keep you updated throughout the process. Name* First Last Email* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country PhonePlease include your country and area codeWhere did you purchase your unit?* Chandler & Me website Candle Shack (UK or EU) Candlescience (USA) Lonestar Candle Supply (USA) Candle Creations (NZ) Other Date of order*Please provide the original order date. MM slash DD slash YYYY Order number*Please provide the original order number. Batch NumberPlease enter your Candle Maker’s batch number which can be found on a small sticker on the black base of the unit (e.g. 205US). Select the main reason for your warranty claim* Physically damaged or broken Product not working on arrival Product stopped working after a time Other Description of Problem*Please explain the problem in detailPlease upload supporting pictures (or 5-10 second video) that will help explain the problem Drop files here or Select files Accepted file types: jpg, gif, png, mp4, Max. file size: 20 MB, Max. files: 5. About your use case situationPlease tell us about how you use your Candle Maker.What do you use the product for?* Home use – I make candles for myself Business use – I make candles for sale Usage Frequency*How often do you use your unit? I haven’t used it yet Once or twice a month Once or twice a week Multiple times per week Candles per Session*On average, how many candles do you make per session? 1-6 6-12 12-24 24+ What ingredients do you use?* I only use Chandler & Me kits I use my own ingredients If using your own ingredients please list them hereDeclaration*By submitting this form I confirm that I understand the terms of the warranty policy relating to The Candle Maker, that I have only used the unit for its intended use and with approved ingredients and that I have answered all questions truthfully and in good faith. I confirm the above statement to be trueHiddenReferer URLThe (referer) URL the user came from. PhoneThis field is for validation purposes and should be left unchanged. Δ