The Candle Maker Warranty Claim Form

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Lets get you making candles again!

We are sorry to hear there is a problem with your Candle Maker. Please read and complete this form carefully to help us identify the problem and arrange a solution for you as quickly as possible.

The warranty claims process

Review
Upon receiving your claim we will review your application to ensure it meets our warranty terms. We may ask for further information, pictures and if possible a short video.
In some cases we may assist to remedy your situation without the need to send your unit back.

Collection
Depending on the nature of the fault and age of the unit, we may require you to return your Candle Maker for inspection and repair. If so, we will email you a courier label and instructions for returning the unit. If your claim does not meet our warranty terms we will let you know your options.

Inspections
We will inspect and test the unit and if this reveals a manufacturing defect we will repair or replace it (at our discretion) and send it back to you at no cost. This usually applies more for older units. During the inspection we look for signs of unintended use; please note that this may affect your claim.

Return
Once we have received your unit for inspection our typical turnaround time is 7 DAYS. We will keep you updated throughout the process.
Name*
Address*
Where did you purchase your unit?*

Please provide the original order date.
MM slash DD slash YYYY
Please provide the original order number.
Please enter your Candle Maker’s batch number.
Select the main reason for your warranty claim*

Please explain the problem in detail
Drop files here or
Accepted file types: jpg, gif, png, mp4, Max. file size: 20 MB, Max. files: 5.

    About your use case situation

    Please tell us about how you use your Candle Maker.
    What do you use the product for?*
    Usage Frequency*
    How often do you use your unit?
    Candles per Session*
    On average, how many candles do you make per session?
    What ingredients do you use?*
    Declaration*
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    The (referer) URL the user came from.
    This field is for validation purposes and should be left unchanged.

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